Privacy Policy

This privacy policy explains how Gemilang Paper & Packaging Sdn Bhd collects, uses, discloses, and protects personal data collected through our online platform. We are committed to ensuring the privacy and security of your personal information in compliance with applicable data protection laws.

About Us:
Gemilang Paper & Packaging Sdn Bhd, located at 28, Jalan Utas 15/7, Seksyen 15, Shah Alam, Selangor, 40200, Malaysia, acts as the data controller for the personal data processed via this service. We specialize in packaging manufacturing and wholesale, offering services including wholesale of paper and cardboard bags, custom packaging design and production, bulk supply of packaging materials, printing services for packaging, and eco-friendly packaging solutions.

Information We Collect:
We collect personal data that you provide directly to us when you use our site or interact with us. This may include information such as your name, company name, address, contact details (like email addresses and phone numbers, although electronic communication is not the primary contact method for privacy inquiries), and details about your specific packaging needs or orders.

We may also automatically collect certain information when you visit our site. This information might include your IP address, browser type, operating system, referring URLs, information about your interaction with our online platform, and usage details. This is typically collected through cookies and similar tracking technologies.

How We Use Your Information:
We use the personal data we collect for various purposes, including:
- Providing and fulfilling the services you request, such as processing orders, providing quotations, and managing deliveries.
- Communicating with you about our products, services, and your inquiries.
- Improving our site and services based on user feedback and usage patterns.
- Personalizing your experience on our online platform.
- Sending you relevant marketing communications about our products or promotions, where we have a lawful basis to do so (such as your consent or legitimate interests).
- Complying with legal obligations and protecting our legitimate business interests, including preventing fraud and ensuring the security of our services.

Legal Basis for Processing:
We process your personal data based on several legal grounds, including:
- Your consent, which you can withdraw at any time.
- The necessity of processing for the performance of a contract with you or to take steps at your request before entering into a contract.
- The necessity of processing for compliance with a legal obligation to which we are subject.
- The necessity of processing for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

Sharing Your Information:
We may share your personal data with third parties only in limited circumstances:
- With service providers who perform functions on our behalf (such as payment processing, delivery services, IT support, and marketing services), under strict confidentiality agreements and instructions.
- When required by law or legal process, such as in response to a court order or government request.
- In connection with the sale, merger, or acquisition of all or a portion of our business, where the data is necessary for the transaction.
- With your consent or at your direction.

We do not sell or rent your personal data to third parties for their marketing purposes without your explicit consent.

Data Retention:
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When personal data is no longer required, we will securely delete or anonymize it.

Your Data Protection Rights:
Depending on applicable law, you may have certain rights regarding your personal data. These rights may include:
- The right to access the personal data we hold about you.
- The right to request rectification of inaccurate or incomplete data.
- The right to request the erasure of your personal data (the "right to be forgotten").
- The right to request the restriction of processing your personal data.
- The right to object to the processing of your personal data.
- The right to data portability (receiving your data in a structured, commonly used, and machine-readable format).
- The right to withdraw consent at any time, where processing is based on consent.

To exercise these rights, please contact us in writing using the physical address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights.

Data Security:
We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies:
Our site may use cookies and similar tracking technologies to enhance your user experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.

Children's Privacy:
Our online platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children without parental consent. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete that information.

Updates to This Policy:
We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and the updated policy will take effect upon posting.

Contact Us:
If you have questions or concerns about this privacy policy or our data practices, please contact us in writing at:

Gemilang Paper & Packaging Sdn Bhd
28, Jalan Utas 15/7, Seksyen 15,
Shah Alam, Selangor,
40200
Malaysia